Refund & Exchange Policy
All sales are final. Products cannot be refunded or returned once a purchase is completed.
Read the full policy
Problems with your order
- Damaged, defective or wrong item: email us within 14 days of delivery with your invoice number and a photo. We'll send a replacement, or refund the item if we can't replace it.
- Late shipping: orders usually ship within 1 business day and arrive in 3–5 business days by USPS. If we can't ship your order on time, we'll tell you and you can cancel it for a full refund.
- Lost package: if tracking shows no progress for 10 days, email us and we'll work it out with USPS and replace or refund it.
- Digital items (Nexus Coins and card packs) are delivered to your account right away and can't be refunded once delivered, except where the law requires.
Contact: mortalpinsis@gmail.com
Special Occasion Exchanges
- Holiday or promotional events: Exchanges may be offered during limited-time promotions or holiday sales when explicitly stated at the time of purchase.
- Pre‑Order Bonuses: If pre-order items arrive missing promised extras (pins, cards, or packaging), exchanges can be granted.
- Event‑Specific Merchandise: Items tied to conventions, festivals, or launches may have a one-time exchange option if clearly stated at purchase.